Month: December 2022
Guide To The Non-Technical Side Of Customer Experience
Introduction Customer experience is one of the most important aspects of a business. It’s also one of the most misunderstood. If you have ever had a terrible customer experience, you know that it can feel like there’s little you can do about it. But if you think about how customers interact with businesses in other
The Art of Leading People
Introduction Leading people is a little like being a parent. You have to be patient and forgiving, but also strong and firm. Leading people is more about knowing your employees’ strengths than it is about getting them to follow orders. And leading people requires having the courage to admit mistakes, even if that means being
Increasing Your Business Revenue By Adopting New Technologies
Introduction The digital world is moving at an incredible speed and it is important for businesses to keep up with the pace. Businesses that have adopted new technologies are already finding ways to improve their processes. When you get a new technology or process in place, you need to work through several stages of adoption
Data Mastery: A Resource For Learning About Data Management
Introduction Data is an important resource for businesses. This is especially true in today’s digital economy, where data is used to make decisions and run algorithms that help shape the future of companies. To be successful, though, you need to understand how your organization manages data—and why it’s so important to do so effectively. What
Business Success in the Remote Work Era: Tips for Boosting Efficiency and Productivity
Introduction These days, you don’t have to work in an office to be successful. In fact, in some cases it can make sense to work from home as often or even more than you’re actually in the office. But that doesn’t mean that remote workers are inherently more productive than their co-working counterparts—at least not
Resource Efficiency: The Key To Improved Marketing Outcomes
Introduction A business’s resources include both human and material assets. The key to a successful marketing strategy is making sure you have the right amount of these resources, but not too much. This means your business needs to be efficient in its use of these resources in order to stay competitive. Resource efficiency is an
Payment Processing 101 for Small Business Owners
Introduction The internet offers a lot of convenience. People can order their food, clothes, and even furniture online instead of going to the store. But when it comes time to pay for those goods and services, your customers need an easy way to pay you. Enter payment processing — the process by which you accept
Access Control and Data Security: Why all small business owners need to know
Introduction The world is growing more connected every day, which means that it’s also getting more vulnerable to cyberattacks. When you think of cybersecurity and data security, the first thing that comes to mind are large and well-known companies — like Yahoo! or Equifax. But these companies aren’t the only ones at risk of suffering
How To Take Advantage of Augmentation In The Workplace Today
Introduction Artificial intelligence has the potential to change how we live, work and play. But what is it and how can businesses use it today? In this article, we’ll look at how AI works, why businesses are adopting it and what they’re doing with it right now. Augmentation is the process of using artificial intelligence
A Theory Of Measuring & Reporting Sustainability Performance
Introduction In the spirit of this blog’s mission to improve your work life, I’d like to introduce you to a new way of thinking about sustainability performance measurement. It’s called a theory, and it’ll help you organize your thoughts around what matters most in sustainability management. What is a theory? A theory is a statement